This page explains how to request deletion of your Attendance Muster account and associated data, what is removed, and what may be retained where the law requires it.

Accounts are provided by your employer. In the Attendance Muster platform your account is created and managed by your organisation (the Data Fiduciary). Deletion is therefore handled together with your organisation, usually as part of offboarding when you leave. You can start a request using either route below.

How to request deletion

  • Through your organisation (recommended) — contact your HR or admin team and ask them to deactivate and delete your account. They can action this directly in the platform.
  • By email to Calibehr — send a request from your registered work email to automate@calibehr.com with the subject "Delete my account", including your full name, your organisation's name, and your employee code. We will verify the request and route it to your organisation for authorisation, then process it.

What is deleted

Once a deletion request is authorised and completed, the following are erased:

  • Your login account and credentials, and multi-factor authentication settings.
  • Your profile and employment details held in the platform.
  • Your attendance photos and biometric/face verification data.
  • Your location and attendance event history captured by the app.

What may be retained

Some records may be retained for a limited period where your organisation is required to keep them to meet legal, tax, payroll or statutory obligations, or to resolve disputes. Retained data is minimised, access-controlled, and deleted once it is no longer required. Security audit logs are kept for a limited period and then removed.

Timeline

We acknowledge deletion requests promptly. Where you are leaving an organisation, data is typically made available to your organisation for export within 30 days and then securely deleted, with full deletion completed within 60–90 days, subject to any legal retention requirements described above.

More information

For details on how your data is handled, see our Privacy Policy. Questions about a deletion request can be sent to automate@calibehr.com, Calibehr Business Support Services Pvt. Ltd., T-161, 6th Floor, Tower No. 10, ITC Park, CBD Belapur, Navi Mumbai, Maharashtra, India – 400 614.